Frequently Asked Questions (FAQs)

Simply place 1–2 wax melts into your wax warmer and allow them to melt. Do not add water. Use only in approved wax warmers.

Scent longevity depends on the size of the space, airflow, and warmer/candle type. Wax melts typically last several hours per use, while candles provide consistent fragrance throughout their burn time.

This usually happens if the candle isn’t burned long enough on the first use. Allow the wax to melt evenly across the top (full melt pool) during each burn to prevent tunneling.

Trim the wick to about 1/4 inch before each burn, keep the candle free of debris, and avoid burning for more than 3–4 hours at a time.

When used properly, our candles and wax melts are safe. Always follow safety instructions and never leave them unattended while in use.

NEVER LEAVE UNATTENDED AROUND CHILDREN AND OR PETS.

Our products are made with high-quality wax and fragrance oils. Specific ingredients may vary by product and are listed where applicable.

Yes, we offer a 15-day return policy. Please refer to our Return & Refund Policy for full details.

Please contact us within 3 days of delivery with photos of the damage, and we’ll work to resolve the issue as quickly as possible.

Not always—scent perception can vary from person to person. Factors like room size and airflow can also affect how a fragrance is experienced.

Store them in a cool, dry place away from direct sunlight to preserve their scent and quality.

Yes! Please contact us directly to discuss custom scents, gifts, or bulk orders.

Processing and shipping times vary. Please check our shipping policy or product page for estimated delivery times.

Yes, wax melts can be reused until the fragrance fades. Once the scent is no longer noticeable, it’s time to replace them.