Privacy Policy
Scencity Creations
scencitycandle.com
INTRODUCTION
This Privacy Policy explains how Scencity Creations (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit scencitycandle.com or make a purchase. By using our website, you consent to the practices described in this policy.
INFORMATION WE COLLECT
We collect information to process your orders, improve our website, and provide customer support.
Information may include:
• Name
• Billing and shipping addresses
• Email address
• Phone number
• Payment information (secured and processed by a third‑party provider)
• Order history
• IP address and browser/device details
HOW WE USE YOUR INFORMATION
We use your information to:
• Process and fulfill orders
• Communicate order updates and customer support
• Improve our website and user experience
• Send promotional emails (only if you opt in)
• Prevent fraud or unauthorized transactions
HOW WE PROTECT YOUR INFORMATION
• Personal information is stored securely and only accessed by authorized personnel
• Payment details are processed through secure third‑party payment gateways; we do not store full credit card information
• We use encryption, SSL technology, and other security measures to protect data
COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies or similar tools to:
• Improve site functionality
• Analyze website traffic
• Remember your preferences
You may disable cookies in your browser settings, but some features may not function correctly.
THIRD‑PARTY SERVICES
We may share information with trusted third‑party providers that assist with:
• Payment processing
• Order fulfillment
• Shipping
• Website analytics
These providers only receive the information necessary to perform their services.
We never sell or rent your personal information.
EMAIL COMMUNICATION
If you provide your email address, you may receive:
• Order confirmations and updates
• Responses to customer service inquiries
• Promotional emails (only if you opt in)
You may unsubscribe from promotional emails at any time.
CHILDREN’S PRIVACY
Our website is not intended for children under 13. We do not knowingly collect personal information from children.
YOUR RIGHTS
Depending on your location, you may have the right to:
• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of promotional communications
• Ask how your information is used
To make a request, contact us at [email protected]
CHANGES TO THIS POLICY
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated revision date. Continued use of the site indicates acceptance of any modifications.
CONTACT INFORMATION
For questions regarding this Privacy Policy, email us at [email protected]